Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms govern the rights, obligations, and responsibilities between the Company and members in using the moodeng service (https://moodeng.win, “moodeng” or the “Service”) operated by MooDeng (the “Company”).

Article 2 (Definitions)

1. “moodeng” means the virtual place of business established by the Company using computers and information and communications facilities so that members may purchase and use online marketing services (the “Services, etc.”), and also refers to the business operator operating the Service.

1. “Member” means an individual or corporation registered with moodeng by providing personal information, who continuously receives information from moodeng and may continuously use the services provided by the Company.

Article 3 (Posting and Amendment of Terms)

1. These Terms take effect when posted on the Service.

1. moodeng may revise and change the Terms within the scope that does not violate applicable laws.

1. If a member does not agree to the changed Terms, the member may request withdrawal; continued use of the Service without express refusal is deemed acceptance of the changes.

Article 4 (Membership and Account Management)

1. Membership is completed when a user enters information according to the registration form prescribed by the Company and agrees to the Terms.

1. Members are responsible for managing their member ID (e-mail, etc.) and password.

1. The Company may restrict use if the member impersonates another or submits false information.

Article 5 (Provision and Limitations of the Service)

1. The Service is provided 24 hours a day, year-round in principle, except in cases of technical failure or other special circumstances.

1. The Company acts as a reseller of third-party platform services and endeavors to maintain service quality but does not guarantee it perfectly.

1. Because all services run on automated systems, the Company is not liable for disadvantages caused by incorrect links entered by members or private account settings.

1. Use of the Service for purposes that violate Thai or international law—including illegal gambling, adult content, drugs, or political incitement—is strictly prohibited.

1. The Service is provided as an online panel that intermediates social media marketing (SMM) and related engagement orders. Fulfillment is performed by third-party suppliers (upstream panels, reseller networks, or similar) contracted or integrated with the Company; the Company does not exercise real-time control over the entire supply chain.

1. Members are responsible for reviewing and complying with each target platform’s terms of service, community guidelines, and policies prohibiting automation, spam, and inauthentic engagement (including, without limitation, Meta-family services, TikTok, X, and YouTube). The Company does not guarantee account or content safety and, to the fullest extent permitted by law, is not liable for losses arising from platform enforcement (including suspension, content removal, reach reduction, or shadowbanning).

Article 6 (Paid Services and Payment)

1. Paid Services (such as prepaid balance top-ups) are governed by our Purchaser Terms and Refund Policy. If those documents conflict with these Terms regarding Paid Services, the Purchaser Terms prevail.

Article 7 (Orders and Cancellation)

1. Orders that are “in progress” cannot be stopped or cancelled in the system.

1. If work has not started within 72 hours after an order, the member may contact customer support to request cancellation and refund of deposited funds after verification.

1. The Company is not liable for quantity decreases (drops) due to SNS platform updates or policy changes, except as covered by separate Refill rules the Company provides.

Article 8 (Jurisdiction)

Any lawsuit relating to use of this Service shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the Company's principal place of business (Bangkok, Thailand).

Supplementary Provisions

These Terms apply from August 17, 2026.